Frequently Asked Questions
If you need further assistance, contact support@iotrealm.in.
What products does IoT Realm sell?
IoT Realm offers smart devices, IoT accessories, and connected technology products designed to simplify everyday life.
Do I need an account to place an order?
No. You can checkout as a guest or create an account for easier order tracking and faster checkout in the future.
How can I place an order?
Browse products, add items to your cart, and proceed to checkout. You can pay securely using supported payment methods.
What payment methods are accepted?
We accept UPI, debit cards, credit cards, net banking, and other payment methods supported by our payment gateway.
Is online payment safe on IoT Realm?
Yes. All payments are processed through secure, PCI-compliant payment gateways. We do not store your card details.
How long does shipping take?
Orders are usually processed within 1–2 business days. Delivery time depends on your location and courier partner.
How can I track my order?
Once your order is shipped, you will receive tracking details via email or SMS.
Can I cancel my order?
If your order has not yet been shipped, you may request cancellation by contacting support@iotrealm.in with your order ID.
What is your return policy?
Returns are accepted only as per our Refund Policy. Please review the Refund Policy page for complete details.
When will I receive my refund?
Approved refunds are processed within 5–7 business days and credited to the original payment method.
What should I do if I receive a damaged or incorrect product?
Please contact support@iotrealm.in within 48 hours of delivery with photos and your order ID.
How do I contact customer support?
You can email us at support@iotrealm.in. Our support team usually responds within 24–48 business hours.
Where is IoT Realm based?
IoT Realm operates under AIM ENGINEERING WORKS and serves customers across India.
Will my personal information be safe?
Yes. We value your privacy and handle your data in accordance with our Privacy Policy.